An improvement from that experience, really doesn’t say much, but needless to say, we are happy with not only the barefoot spas customer service, but the hot tub itself.

We have owned it now for 2 years. Only one minor problem that was resolved quickly. We also get calls from time to time by our salesman Johnathan (I think that’s his name). He “checks in” on us. He also, without fail, every time, asks us if we know anyone else looking for a hot tub LOL. I cant argue with that. I know the guy is just doing his job and trying to earn more business, but the last time I spoke to him I had to tell him to stop calling me for “check ins”. My husband gave me this evil look like I was being rude, but seriously, I don’t want to be hounded and have someone call me all the time trying to get me to call my friends and family and help him sell hot tubs.

All that being said, he was actually really helpful wen we bought the spa, and afterwards, when we had an issue, he helped facilitate getting it resolved. So not all bad, and I may actually refer a friend to him because he was actually super helpful. No pressure at time of sale, and lots of support after, not only from him, but also form the customer service department.