January 29th, 2021
Barefoot spa sold me a defective hot tub. They took care it. A faulty circuit board was the issue, and after jumping through a few hoops, it was finally deemed “defective” by the manufacturer. I had to call, and was on hold for a long time. I ended up having to call twice actually. It seemed like kind of a lot of hassle just to get a clearly dud of a part covered under warranty.
Aside from having to call twice, and the process taking longer than I expected, the customer service I received was ok. Ryan and also James, barefoot customer service reps from call center, were both helpful in getting all this figured out for me. Other than having to wait, the whole thing really wasn’t that difficult.
We just got the part installed yesterday, and the spa is heated up! Cant wait to get back in there tonight! If you’ve ever owned a hot tub, you know what I mean. Once you are used to it, it’s hard to live without it!
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