I bought a Barefoot spas 77lm to replace my old hot tub which managed to develop leaks throughout the interior plumbing. I purchased the new barefoot spa 10 months ago, and since then have had a series of problems and service calls. It started with a faulty keypad which was replaced TWICE under warranty. The original, and original replacement, lasted barely 2 months! I am now having issues with the keypad AGAIN!

I am very frustrated and Barefoot Spas is now telling me I have a electrical connection issue, and they need to troubleshoot with a certified electrician over the phone. My brother in-law is a contractor with 20 years of experience building houses from the ground up. He hooked up the spa for us, and it is doubtful he did so in error, but now Barefoot spas wants to set up a time to talk with him regarding the connection. He lives in California! What a mess! They will not send me another keypad or send a tech out to replace it again. Clearly the keypad is bad like the others, but Barefoot spas wants to blame the electrical connection? Now I am forced to fork out the money for an electrician to look at it, and I am without a spa for the time being. I need this problem resolved and it is not fair to me to wait, and definitely not fair for me to pay money out of pocket for a hot tub that still does not work properly!!!

Our experience with the salesperson at the store was not good, but the barefoot spa itself is ok, and we are happy with it. I still remember to this day. VERY RUDE TO MY WIFE! It was a used spa when we bought it last year. It is a 2012 model.

We got a really good deal, and again we love it. Thing is we’ve had a few unexpected challenges. Had to replace the pump motor because the store only did a 90 day warranty. It crapped out after about 11 months of ownership. Got the new pump put in yesterday and we are back up and running. Over all cost: $550. I work in wholesale and wish I had a connect in hot tub parts like with a manufacturer or supplier, but couldnt find a deal. Plus, I had to pay the store where I bought it to put it in. Wasn’t happy about that to say the least.