Barefoot spa purchase

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Reviewed by: Jack from Draper, UT
February 20th, 2020
Rating: 4.0
Barefoot Spas 88LP Review
Barefoot spa purchase

My wife and I bought a barefoot spa at the spa show local to us. We are quite satisfied with the spa and the delivery to our backyard. Also customer service has been helpful. One small issue we’ve had is the lid of the spa has special buckle clips on the corners that secure the lid to the actual spa. This is one of the things we really liked about the spa. Only problem is, ours is missing part of the buckles. I called barefoot spas and they said the misplaced part is on back order. So, we will be waiting several weeks to get the missing pieces sent to us. In the meantime, I’m worried the wind will blow the cover off and send it sailing because the cover itself is very lightweight. My solution was to put several bricks on top. Looks really bad! Hopefully it will be a temporary solution and we will soon get our missing pieces!


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Missing hot tub filter

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Reviewed by: Donna from Mansfield, OH
February 12th, 2020
Rating: 2.0
Barefoot Spas 77LM Review
Missing hot tub filter

I would like to write a review about Barefoot Spas, but I can’t because my spa was delivered today missing a filter, and I cant fill it up or use it yet! I contacted Barefoot Spas and they are sending it to me via UPS from Virginia. I live in Ohio and it could be up to 3 days before I get it. This is unacceptable! I called the delivery driver and he said he does not have any extras with him in his truck. I don’t believe him, and I do not like waiting for things especially after I spent this kind of money! I gave Barefoot Spas every chance to make this right, and now I’m the one stuck waiting THREE DAYS for a filter!!! How is that fair???


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Tracy Rivera Tracy Rivera
Wrote a reply to: Missing hot tub filter
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I get filters delivered to my house really cheap from Amazon. I haven’t ever contacted the barefoot spa to get a filter. The filters are really expensive at the store. Thats unfortunate they forgot to include a filter when they delivered your spa. Did you ever end up getting it? 3 day shipping from VA to OH isn’t all that bad, but still , it’s no amazon! Hope it all works out for you!



Donna Richards Donna Richards
Wrote a reply to: Missing hot tub filter
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Yes, I did get the filter, and the spa works great now. We love it!



Neil Turner Neil Turner
Wrote a reply to: Missing hot tub filter
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So your hot tub was missing a filter, they rush delivered it, you now enjoy your hot tub, and you still have a 2 star review posted???



Frustration with barefoot spa

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Reviewed by: Wayne from Leesburg, VA
February 12th, 2020
Rating: 1.0
Barefoot Spas 77LM Review
Frustration with Barefoot Spa

I bought a Barefoot spas 77lm to replace my old hot tub which managed to develop leaks throughout the interior plumbing. I purchased the new barefoot spa 10 months ago, and since then have had a series of problems and service calls. It started with a faulty keypad which was replaced TWICE under warranty. The original, and original replacement, lasted barely 2 months! I am now having issues with the keypad AGAIN!

I am very frustrated and Barefoot Spas is now telling me I have a electrical connection issue, and they need to troubleshoot with a certified electrician over the phone. My brother in-law is a contractor with 20 years of experience building houses from the ground up. He hooked up the spa for us, and it is doubtful he did so in error, but now Barefoot spas wants to set up a time to talk with him regarding the connection. He lives in California! What a mess! They will not send me another keypad or send a tech out to replace it again. Clearly the keypad is bad like the others, but Barefoot spas wants to blame the electrical connection? Now I am forced to fork out the money for an electrician to look at it, and I am without a spa for the time being. I need this problem resolved and it is not fair to me to wait, and definitely not fair for me to pay money out of pocket for a hot tub that still does not work properly!!!


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Neil Turner Neil Turner
Wrote a reply to: Frustration with barefoot spa
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I came across your post, and I’m just trying to play devil’s advocate here. The barefoot spas initiated how many factory warranty claims for you? Sure seams like they are trying to help fix your problem. Do you really think a one star review is necessary?



Tommy Bryant Tommy Bryant
Wrote a reply to: Frustration with barefoot spa
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I’m with you Neil. This just goes to show you. Some people will complain just to complain. Even after somebody tries to make it right! If that happened to me, I’m sure I would be upset, but posting a 1 star review for the entire company?



Wayne Owens Wayne Owens
Wrote a reply to: Frustration with barefoot spa
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My issues with Barefoot Spas customer service have lasted the course of an entire month. I just don’t have the patience for this. That’s why I posted a 1 star review, so I’m not complaining just to complain! The electrician I hired made a few changes to the connection last week, and since then everything works including the new keypad… This could very well have been my fault (or my brother in-law’s fault actually), but nonetheless, I’m not happy having to go through all this.



Tommy Bryant Tommy Bryant
Wrote a reply to: Frustration with barefoot spa
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Yet, you still have a 1 star review posted?



Wayne Owens Wayne Owens
Wrote a reply to: Frustration with barefoot spa
Rating:

Looking back now, maybe a 1 star review for barefoot spas was a little harsh. We DO love the spa now that it works. I would change it to a 4 star, however, I do not know how to do that on this forum. Anyone know how to do that?



Happy customers

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Reviewed by: Christy from Greenfield, WI
February 10th, 2020
Rating: 5.0
Barefoot Spas 88NP Review
Happy customers

We bought our first Hot Tub from Barefoot Spas 8yrs ago. Used it 2-3 times a wk/the few times it needed to be serviced Barefoot was there for us. Just purchased our 2nd Barefoot Spa. It’s AWESOME!!! We went a little bigger this time. Our family has grown plus two. I will say, even when we don’t have the kids in the spa, the extra space is nice. Foot Massage,Dual neck & shoulder massages. It takes away the stress and tension in my shoulders and was a heck of an upgrade. We didnt have that feature in our old one. With our brand new Barefoot, we expect the same lifespan and convenience that we’ve come to enjoy over the years!


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Great investment

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Reviewed by: Molly from High Point, NC
February 5th, 2020
Rating: 5.0
Barefoot Spas 88LM Review
Great investment

We love our Barefoot Spa. We’ve had it for 5 years. My husband finds it very beneficial for his aches and pains. It’s nice to be able to go right outside your house and relax in the warm water, you come inside feeling so much better. Owning a spa is a hit with the family. Our children and grandchildren come over looking forward to using it too. Great investment.


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