Warranty repair

Rating:

Reviewed by: Russel from Daytona Beach, FL
April 10th, 2020
Rating: 4.5
Barefoot Spas 77NP Review
Warranty repair

I bought a Barefoot spa that had a faulty keypad. They sent a guy out to look at it twice. Finally, they sent the part to me, and the guy came back out…again to put it in. All considered, the process went smoothly, and did not take long. I got the part two days after the factory shipped it, and the guy was out here next day to do the work. I’m happy with this. I had a warranty repair on my fridge that took over 2 months! I figured this warranted a review as a thank you for good work completed.


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Replacement parts for spa

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Reviewed by: Trish from Utica, NY
April 3rd, 2020
Rating: 4.0
Barefoot Spas 77LP Review
Replacement parts for spa

We have been very pleased overall with our barefoot spas 77LP. Only problem we’ve had is the neck massager pillow keeps falling off. The little peg on the inside is torn out. I cant get it covered under warranty because they call it “operator error”. It was worth a try though, and yes it was totally my husbands fault for ripping it out when he removed it. I called today again and they are shipping me a new one. even though my husband tried to fix it with glue, it keeps coming off. It was NOT covered under warranty, but barefoot spas gave me a discount off the regular price, and it wasn’t that expensive. I’m also having a problem with the cover buckle things breaking off. ALSO not covered under warranty. That was my son who broke that part! Not gonna worry about it now. The other three work, and its just the one corner that doesn’t buckle to the side.


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Delivery of my hot tub handled professionally by barefoot spas

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Reviewed by: Henry from Johnstown, PA
March 6th, 2020
Rating: 4.5
Barefoot Spas 77LP Review
Delivery of my hot tub handled professionally by barefoot spas

I recently purchased a 77LP from Barefoot Spas. I wanted to write a review because my experience was mostly good. We did have a small problem with the delivery of the 7 foot wide hot tub to my deck in my backyard, but they got it resolved quickly. It wasn’t really an issue. The team that delivered it was able to figure it out without having to remove the deck railing. At first, they asked me to remove it, but I have no idea how to do that. To my surprise, they said “no problem”, and like I said, they figured out another way to make it happen. They actually tilted the hot tub up on its side to better maneuver the hot tub up the steps. I was very impressed, and they made this process look easy.

I told them I considered buying a hot tub online, and they laughed. I can see why now. They said when you buy online, they ship it to you, and they drop it at the end of your driveway. I don’t know how I would’ve moved it all that way myself. My neighbors would’ve seen it sitting there for days, maybe forever!!

My only complaint about the whole process was is it did take them a bit longer than they said it would to actually get the hot tub exactly where I wanted it. They were here for almost 3 hours, but I don’t care because “I would rather have a job done right the first time.” Those were actually his exact words 🙂

Now that I’ve used the hot tub a few times, I can tell you that it is of course AMAZING, and the delivery was, as you can tell, on point, and handled professionally as promised.


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Barefoot spa purchase

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Reviewed by: Jack from Draper, UT
February 20th, 2020
Rating: 4.0
Barefoot Spas 88LP Review
Barefoot spa purchase

My wife and I bought a barefoot spa at the spa show local to us. We are quite satisfied with the spa and the delivery to our backyard. Also customer service has been helpful. One small issue we’ve had is the lid of the spa has special buckle clips on the corners that secure the lid to the actual spa. This is one of the things we really liked about the spa. Only problem is, ours is missing part of the buckles. I called barefoot spas and they said the misplaced part is on back order. So, we will be waiting several weeks to get the missing pieces sent to us. In the meantime, I’m worried the wind will blow the cover off and send it sailing because the cover itself is very lightweight. My solution was to put several bricks on top. Looks really bad! Hopefully it will be a temporary solution and we will soon get our missing pieces!


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Jack Ward Jack Ward
Wrote a reply to: Barefoot spa purchase
Rating:

Here’s an update to my review. Barefoot Spas got the part back in stock quickly, and delivered it to me via priority shipping. I received it today. The clips were easy to install and they work great. The clips even have a key locking mechanism which I was unaware of. Nice feature.



Missing hot tub filter

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Reviewed by: Donna from Mansfield, OH
February 12th, 2020
Rating: 2.0
Barefoot Spas 77LM Review
Missing hot tub filter

I would like to write a review about Barefoot Spas, but I can’t because my spa was delivered today missing a filter, and I cant fill it up or use it yet! I contacted Barefoot Spas and they are sending it to me via UPS from Virginia. I live in Ohio and it could be up to 3 days before I get it. This is unacceptable! I called the delivery driver and he said he does not have any extras with him in his truck. I don’t believe him, and I do not like waiting for things especially after I spent this kind of money! I gave Barefoot Spas every chance to make this right, and now I’m the one stuck waiting THREE DAYS for a filter!!! How is that fair???


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Tracy Rivera Tracy Rivera
Wrote a reply to: Missing hot tub filter
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I get filters delivered to my house really cheap from Amazon. I haven’t ever contacted the barefoot spa to get a filter. The filters are really expensive at the store. Thats unfortunate they forgot to include a filter when they delivered your spa. Did you ever end up getting it? 3 day shipping from VA to OH isn’t all that bad, but still , it’s no amazon! Hope it all works out for you!



Donna Richards Donna Richards
Wrote a reply to: Missing hot tub filter
Rating:

Yes, I did get the filter, and the spa works great now. We love it!



Neil Turner Neil Turner
Wrote a reply to: Missing hot tub filter
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So your hot tub was missing a filter, they rush delivered it, you now enjoy your hot tub, and you still have a 2 star review posted???



Frustration with barefoot spa

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Reviewed by: Wayne from Leesburg, VA
February 12th, 2020
Rating: 1.0
Barefoot Spas 77LM Review
Frustration with Barefoot Spa

I bought a Barefoot spas 77lm to replace my old hot tub which managed to develop leaks throughout the interior plumbing. I purchased the new barefoot spa 10 months ago, and since then have had a series of problems and service calls. It started with a faulty keypad which was replaced TWICE under warranty. The original, and original replacement, lasted barely 2 months! I am now having issues with the keypad AGAIN!

I am very frustrated and Barefoot Spas is now telling me I have a electrical connection issue, and they need to troubleshoot with a certified electrician over the phone. My brother in-law is a contractor with 20 years of experience building houses from the ground up. He hooked up the spa for us, and it is doubtful he did so in error, but now Barefoot spas wants to set up a time to talk with him regarding the connection. He lives in California! What a mess! They will not send me another keypad or send a tech out to replace it again. Clearly the keypad is bad like the others, but Barefoot spas wants to blame the electrical connection? Now I am forced to fork out the money for an electrician to look at it, and I am without a spa for the time being. I need this problem resolved and it is not fair to me to wait, and definitely not fair for me to pay money out of pocket for a hot tub that still does not work properly!!!


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Neil Turner Neil Turner
Wrote a reply to: Frustration with barefoot spa
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I came across your post, and I’m just trying to play devil’s advocate here. The barefoot spas initiated how many factory warranty claims for you? Sure seams like they are trying to help fix your problem. Do you really think a one star review is necessary?



Tommy Bryant Tommy Bryant
Wrote a reply to: Frustration with barefoot spa
Rating:

I’m with you Neil. This just goes to show you. Some people will complain just to complain. Even after somebody tries to make it right! If that happened to me, I’m sure I would be upset, but posting a 1 star review for the entire company?



Wayne Owens Wayne Owens
Wrote a reply to: Frustration with barefoot spa
Rating:

My issues with Barefoot Spas customer service have lasted the course of an entire month. I just don’t have the patience for this. That’s why I posted a 1 star review, so I’m not complaining just to complain! The electrician I hired made a few changes to the connection last week, and since then everything works including the new keypad… This could very well have been my fault (or my brother in-law’s fault actually), but nonetheless, I’m not happy having to go through all this.



Tommy Bryant Tommy Bryant
Wrote a reply to: Frustration with barefoot spa
Rating:

Yet, you still have a 1 star review posted?



Wayne Owens Wayne Owens
Wrote a reply to: Frustration with barefoot spa
Rating:

Looking back now, maybe a 1 star review for barefoot spas was a little harsh. We DO love the spa now that it works. I would change it to a 4 star, however, I do not know how to do that on this forum. Anyone know how to do that?



Problems resolved

Rating:

Reviewed by: Bernie from Murfreesboro, TN
January 29th, 2020
Rating: 2.5
Barefoot Spas 77NP Review
Problems resolved and we love the spa

Our spa has been in operation for about seven months now. There have been a few problems, but overall we have found the customer service levels in handling our concerns to be very good.

We shopped around for several months before finding the Barefoot spa 77NP to be absolutely perfect, and the most comfortable of all other brands we looked at by far. I guess it’s just my luck that my brand new spa had a defective pump. I just feel as though buying brand new, I shouldn’t have had ANY problems, so I’m forced to rate my product low. I also recall the new pump taking some time to get working properly. Barefoot Spas DID honor the warranty and covered the cost of the new pump however.

Today, I had an issue with a leaking valve, and that is the main reason why I wanted to write this review. After calling in to the service department, I was able to clear up the issue myself when they walked me through step by step on the phone how to fix it. Again, I must say, with customer service I have been very impressed and pleased. Overall, I’m happy with my Barefoot tub, and the foot massage and also the shoulder massage is AMAZING! Hopefully no more equipment problems moving forward, and now I can just… RELAX!


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11 year-old barefoot spa

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Reviewed by: Doug from Clifton, NJ
January 22nd, 2020
Rating: 4.5
Barefoot Spas 88LP Review
11 year-old barefoot spa

I’ve had my Barefoot Spa since 2009. I have used it constantly since I got it. In fact, its only been turned off for minor maintenance. I’ve had to replace a number of the jets and had some difficulty getting them to fit properly. Other than that my Barefoot Spa has been stellar, 11 years and still running strong, and I expect the same for many more years to come. Thank you to Shawn in customer service for helping me get the parts/chemicals I need.

Side note: Does anyone have experience with the new barefoot spa OZO ozonator systems? I’m thinking to have it installed on my spa and want to know if it’s worth it… Does it really cut down the usage of chemicals??


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Spa Delivery

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Reviewed by: Rob from San Bernardino, CA
December 26th, 2019
Rating: 3.0
Barefoot Spas 57LP Review
Spa Delivery

I am a first time owner for Barefoot spas. I have a two person 57LP. Perfect for me. I can tell Barefoot spas stands by their products as I had one issue with the filter and they took care of me right away.

Only problem was the guy that delivered it didn’t have any help, so I ended up having to pitch in. I’m fine with lifting and what not, but I shouldn’t have to do this, and risk getting pulling my back when I paid money. It would’ve been much better if he had at least one other person with him, but I guess thats not on Barefoot spas. Thats on the delivery guy who I think was a sub contractor anyways.


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Good spa

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Reviewed by: Rick from Jackson, MS
December 16th, 2019
Rating: 5.0
Barefoot Spas 77NM Review
Good spa

I bought the barefoot spa for my girlfriend. She has problems with her back, and it really helps. I dealt with the barefoot spas customer service too and they are ok. One thing we like the most about the spa is the power it has behind the jets. This thing’s not messin around! I had an old used one yeas ago and its no competition to this one.


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Amazing!

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Reviewed by: Julia from Sterling, VA
December 10th, 2019
Rating: 5.0
Barefoot Spas 77NP Review
Amazing!

Barefoot Spas service and our hot tub has been amazing! We got referred to Barefoot Spas from friends of ours who were referred from their friends. I guess a great reputation goes a long way! They have been fantastic in taking care of us when we had a few small things we needed help with. The install delivery guys were really good too. My salesman Denny still calls to check in on us! Now that’s service!

We love using our Barefoot spa. We got a different hot tub cover for it because we like the way it lifts up with the handle bars for easier access. The new cover is flat out awesome! Much better match to the hot tub itself. I recommend barefoot spas to everyone. Well worth it, and worth the money!


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Professional and courteous

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Reviewed by: Monica from Fayetteville, AR
December 6th, 2019
Rating: 5.0
Barefoot Spas 77NP Review
Professional and courteous

No complaints about barefoot spas. My salesman Marko was very professional, and helped us a great deal with our new hot tub purchase. We also met his manager Ray and we got a deal we couldn’t pass up! We’ve had a therapy hot tub on our list for years. So happy we found Barefoot spas hot tub show. My husband and I are feeling much better. We use it almost every day.

The two men that delivered our hot tub (Junior and I forget the other man’s name) were also right on time and very nice and courteous. They moved the new spa from the trailer no problem and made it look easy. Thank you to everyone at Barefoot Spas!


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Quick delivery of our hot tub

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Reviewed by: Michael from Rockford, IL
December 1st, 2019
Rating: 4.0
Barefoot Spas 77NM Review
Quick delivery of our hot tub

Spa delivered form show next morning within 12 hours of purchase. Very impressive staff. Salesman was informative and helpful. Delivery driver was nice and had a great attitude. Very impressed so far. Will update review once I have it up and running with power going to it.


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Satisfied with Barefoot spa

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Reviewed by: Larry from Shreveport, LA
November 27th, 2019
Rating: 5.0
Barefoot Spas 88LM Review
Satisfied with Barefoot spa

We bought the Barefoot spa last year and since then the experience has been great. Installation was done perfectly. We got all the information we needed from our rep and the install crew. We are satisfied with the experience.


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Barefoot spa hot tub drain

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Reviewed by: Linda from Rochester, NY
November 23rd, 2019
Rating: 4.5
Barefoot Spas 57LP Review
Barefoot spa hot tub drain

Barefoot Spa owners now for years and years. We got another hot tub from them and it’s working pretty well. Everything has been good this time except there is no drain on the bottom like our old one. You have to take the whole cover off to get to the drain.. so what’s the purpose of the drain? That’s been a little frustrating. My husband had the idea of getting a submersible pump. The kind you buy that goes under water and you hook the hose up to it when its time to drain it. He says it will get all the water out and not leave any down there where you’re feet go like our old one. I think we will do that, and we will see how it works It’s just frustrating because when we bought it we thought it had a drain like our old barefoot spa that you pull out from the side. The power behind the Jets is fantastic however. Lots of bubbles lots of hot water. The power is definitely not lacking and was upgraded since our last one. Overall, we love the tub and it was an upgrade for us.


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Overpriced rip off

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Reviewed by: Hannah from Ponoma, CA
November 19th, 2019
Rating: 1.0
Barefoot Spas 77NP Review
Overpriced

We got ripped off. We paid over 16 thousand dollars for our Barefoot Spa 77NP at the pool and spa supply store. We thought we were getting a great deal on it because our price was 5k below MSRP. Let me tell you this… My Dad went to a spa show blow out event at the fairgrounds and got THE SAME SPA for 5 thousand dollars LESS!! Couldn’t believe it. We tried returning ours to the store we bought it from with no luck. My husband laughed at me for trying.The salesman and store owner didn’t hesitate to laugh at me either! We have already owned the hot tub for 2 months, so I knew the chances of getting our money back were slim to none. We wont be able to sell it for anywhere close to what we bought it for, and its just a horrible situation. Our salesman Alex has been rude and unprofessional every time I reach him after the sale. I will never do business with Barefoot Spas ever again!!!


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Barefoot spa warranty not covered

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Reviewed by: Kevin from Greensboro, NC
November 14th, 2019
Rating: 3.5
Barefoot Spas 77LP Review
Barefoot spa warranty not covered

We had our Barefoot spa for 3 years and no problems. We bought it in 2016. We lived up in the mountains and we moved since then. Reason we went with barefoot spa is we didnt have a lot of options living in the rural area. The spa show was at the armory. We got the barefoot spa there and delivered from there. When we moved here to Greensboro, we hired a hot tub mover to help us because we like it and didn’t want to buy another one. That went well, and we’re happy we decided to keep it. Only thing I recommend is to hire a professional for the electrical connections. This is something I thought I could do myself the second time, but I didn’t do it right which led to a short in the circuit board and blew a fuse. Barefoot spa customer service helped me diagnose the problem (which was me), so it was not covered under warranty. They did help me find the part I need, and show me how to put it in myself. That was pretty easy. I was upset at the time about it not being covered under barefoot spa warranty and that was my main complaint about barefoot spas, but I understand it was my fault so I can see why they did it that way. None the less, the customer service rep I talked to a few times was really helpful and he’s been really good at getting back to me with questions etc. In the end, we were without our spa hooked up for a little over a month… Wish I could go back in time and tell myself to spend the $250 on an electrician! Even though I understand what not to do, I’m still never doing that myself again especially if the spa isn’t covered under warranty unless you have proof of professional install.


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Positive Barefoot Spas Review

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Reviewed by: Gabriel from Rockford, IL
November 11th, 2019
Rating: 4.5
Barefoot Spas 88LP Review
Positive Barefoot Spas Review

The reason I’m writing this Barefoot Spas Review is positive. I am the original owner of a Barefoot Spas 6 seater spa I bought in 1998. I don’t know the exact model number, but it looks like the 88LP as far as I can tell from the website. It is electric heated, and it has three jet powerful jet pumps. I had to replace the filter regularly, and the cover three times. The only other issue I’ve had is with the keypad getting faded. THat is my only complaint, but these are all minor repairs in my opinion. I mean hey, 23 years and thats it?? I am very satisfied with the quality of my Barefoot Spa, and the service I have received for almost 25 years!


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Barefoot Spas Customer Service

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Reviewed by: Olivia from Springfield, MO
November 9th, 2019
Rating: 5.0
Barefoot Spas 77NM Review
Barefoot Spas Customer Service

The Barefoot Spas customer service was sub standard for us at first, but just recently, we’ve changed our opinion. This is the reason I am writing this review. The delivery of my new hot tub was delayed several days due to a broken down truck. We COMPLETELY understand things like this happen, we just expected updates on the shipment which we never got. It wasn’t until the day before delivery I got a call to schedule the time for the delivery guy to come out to the house with the spa. This is the part we were not impressed with, but since then the service has been good. They are prompt in returning my calls or messages I submit on their website; sometimes immediately. This is our first hot tub so we’ve had a lot of questions regarding set up and maintenance. I spoke with a girl named Joan who works at the barefoot spas factory. She has been very helpful and patient.


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Help! Barefoot spa 77LP Dimensions

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Reviewed by: Bob from Kingston, TN
November 4th, 2019
Rating: 2.0
Barefoot Spas 77LP Review
Help! Barefoot spa 77LP Dimensions

The deck that our spa will be sunken into is currently being built. I have been unsuccessful to obtain the actual outside and high dimensions on the 77LP spa. In conversations with Barefoot Spa and Spa Blowout I have been given general 7’ x 7’ x 3’ dimensions. These are not adequate for the custom installation my contractor is providing. Can anyone with a 77LP barefoot spa provide me with the actual dimensions. Thanks in advance.


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Used Barefoot Spa is… ok

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Reviewed by: Ryan from Farmingham, MA
October 28th, 2019
Rating: 2.5
Barefoot Spas 77LM Review
Used Barefoot Spa is… ok

Our experience with the salesperson at the store was not good, but the barefoot spa itself is ok, and we are happy with it. I still remember to this day. VERY RUDE TO MY WIFE! It was a used spa when we bought it last year. It is a 2012 model.

We got a really good deal, and again we love it. Thing is we’ve had a few unexpected challenges. Had to replace the pump motor because the store only did a 90 day warranty. It crapped out after about 11 months of ownership. Got the new pump put in yesterday and we are back up and running. Over all cost: $550. I work in wholesale and wish I had a connect in hot tub parts like with a manufacturer or supplier, but couldnt find a deal. Plus, I had to pay the store where I bought it to put it in. Wasn’t happy about that to say the least.


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Thank you Scott

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Reviewed by: Lisa from Abilene, TX
August 3rd, 2019
Rating: 5.0
Barefoot Spas 77LB Review
Thank you Scott

Thank you so much Scott for making this purchase a reality for us !
Lisa and I just love the Spa {Barefoot 77LB}
its just what we need in our profession of cutting hair, Her being a stylist and me being a Barber. It’s not like just sitting in any normal hot tub, Its REAL therapy on my body. I have been a hot tub owner for many
many years and NOTHING compares to your brand of tub. I believe in your product
so much that i’m going to tell all my clients about your Product.


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Out with one Barefoot spa in with another

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Reviewed by: Jeff and Cindy from Akron, OH
July 1st, 2019
Rating: 5.0
Barefoot Spas 88NP Review
Out with one Barefoot spa in with another

We replaced a Barefoot Spa with another Barefoot. We had the original one for 13 years, and we loved it, but it was starting to get a little outdated and the motor went out. We weren’t even really planning on going Barefoot spa again, but we were in the market and they had this expo show thing at the convention center and we just happened to find another Barefoot we really like in the 88NP model. This was major upgrade form the one we had (not sure of the model name). The foot massage is fantastic. My husband loves the jets that hit his shoulders. He has neck/shoulder problems. He loves it, and I love it too.


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Great product

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Reviewed by: William from Chester, VA
February 8th, 2019
Rating: 5.0
Barefoot Spas ML7 Review
Great product
My wife and I went to the expo and met the perfect person in ezra. We knew very little about hot tubs and he took the time to explain everything in ways that we could relate too.
I explained my wife’s surgeries and he knew exactly what we needed. We have enjoyed the tub every night since we got it, nothing but great things about the spa. We are looking forward to many years of enjoyment.

barefoot Spas ml7 review pic


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I received my hot tub spa

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Reviewed by: Alicia from Inman, SC
February 3rd, 2019
Rating: 5.0
Barefoot Spas PB8 Review
I received my hot tub spa
Its been two months and I finally received my hot tub order! Just in time for family and friends, but really I have enjoyed the great rest and clean sleep. It was a breeze getting the tub. I’ve had no problems. What a deal!

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Amazingly Relaxing

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Reviewed by: Larry from Fairmont, WV
January 26th, 2019
Rating: 5.0
Barefoot Spas MB7 Review
Amazingly Relaxing
I purchased the Barefoot Spa on 06/01/2018 after negotiating a price within my budget. The customer service representative Andrew Whitehurst was very professional and ensure my purchase met my requirements as well as my budget. The spa, utilized in the winter, is very relaxing and enjoyable. It is a purchase I sincerely and happy with and will purchase another if and when this one wears out.

barefoot spas reviews MB7


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Very Impressive Hot Tub

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Reviewed by: Markus from Bentonville, AR
January 17th, 2019
Rating: 5.0
Barefoot Spas B7 Review
Very Impressive Hot Tub
I purchased a hot tub from Barefoot Spas in late 2017/early 2018 at a spa show. At first I was wary of the expo but after reading the reviews on barefoot spas I knew I was in good hands.. the B7 isn’t the flashiest tub they have but it was in my means and I’m not too worried about the bells and whistles.. all in all I’m very satisfied with my purchase

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Amazed

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Reviewed by: Natalie from Parker, CO
January 10th, 2019
Rating: 5.0
Barefoot Spas PL7 Review
Amazed
I have had my Barefoot Spa now for 6 months and I am truly amazed on how little of chemical I have to put in my Spa.

This is the 3rd tub in 32 years that I have owned and the other 2 hot tubs I constantly had to dump Chemicals in on a daily basis I no longer have to worry about my Grandkids getting a Rash while using my Spa.


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Barefoot Spas gets 5 stars from us!

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Reviewed by: Jason from Dayton, OH
January 5th, 2019
Rating: 5.0
Barefoot Spas PB7 Review
Barefoot Spas gets 5 stars from us!
If you have never owned a hot tub before, you gotta try it. You don’t know how relaxed you feel until you get in the spa and enjoy the water. Our Barefoot Spa is great. We got it because I had a neck injury at work and my chiropractor recommended hot water therapy. The Barefoot Spas PB7 has all kinds of therapy. Pretty much head to toe as they say. It’s the best hot tub I’ve ever used or seen. I feel lucky to have it in my backyard. So, obviously, Barefoot Spas gets 5 stars from us!

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Loving our Barefoot Spa hot tub

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Reviewed by: Betty from Columbia, SC
January 3rd, 2019
Rating: 5.0
Barefoot Spas PL8 Review
Loving our Barefoot Spa hot tub
I absolutely love the spa. Me and my husband both love it! I will definitely be recommending this tub to some of my work friends. The way you can change the temperature is also very great. It heats up and cools down pretty quick which is great in case I need to cool it down a bit for the kids. You can change it so it’s not too hot for the kiddos. The hubby loves that we can get off from work and come home to a relaxing tub. He likes the lay down seat lounge. My favorite is the seat that massages on top my shoulders. Barefoot makes a great tub. So much better than the one my sister has because its much older than ours.

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