Barefoot spa Customer service

Rating:

Reviewed by: Neil from Vista, CA
April 30th, 2020
Rating: 2.0
Barefoot Spas 77NM Review
Barefoot spa Customer service

Barefoot spas customer service and shipping department is horrible. I got my spa delivered to my house on time but they forgot my steps I paid in full for. I have no way of getting in to my spa. I was using a mop bucket. If I fall down because of this, I am going to complain everywhere I can on the internet. They FINALLY shipped my steps yesterday. They will arrive in 3 days. I live in California, and they shipped them all the way from Virginia? Don’t you have a distribution center near me like Amazon? I’m fed up. I shouldn’t have to wait this long. My steps were supposed to come with my spa on shipment. It even had them included on the receipt, and there was no note about a back order. It took them an ENTIRE 24 HOURS to ship my steps after I called and complained. Not acceptable!

I saved up for this barefoot spa for over a year, and having a hot tub was highly anticipated to help relieve my back pain. Getting in and out using a mop bucket is not what I had in mind. The spa, when I’m in the water, makes my back feel amazing, but getting out and having to balance on a damn bucket, and crunch down like I’m doing some kind of a yoga pose completely throws my back out again!!! WHERE ARE MY STEPS???????


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Excellent

Rating:

Reviewed by: Katie from Ocean City, MD
February 24th, 2020
Rating: 4.5
Barefoot Spas 77NM Review
Excellent

We love our barefoot spa hot tub. Every feature has been wonderful. The people from where we bought it were excellent and very professional. We’ve called to ask questions about a few things regarding the spa, and they have been great. This is our first hot tub, and we’ve needed some advice on a few things, and it has ben an excellent experience. The only thing we didn’t like about it was the cover we got with it isn’t that nice. Wish we would’ve gotten the thicker one…


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Good spa

Rating:

Reviewed by: Rick from Jackson, MS
December 16th, 2019
Rating: 5.0
Barefoot Spas 77NM Review
Good spa

I bought the barefoot spa for my girlfriend. She has problems with her back, and it really helps. I dealt with the barefoot spas customer service too and they are ok. One thing we like the most about the spa is the power it has behind the jets. This thing’s not messin around! I had an old used one yeas ago and its no competition to this one.


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Quick delivery of our hot tub

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Reviewed by: Michael from Rockford, IL
December 1st, 2019
Rating: 4.0
Barefoot Spas 77NM Review
Quick delivery of our hot tub

Spa delivered form show next morning within 12 hours of purchase. Very impressive staff. Salesman was informative and helpful. Delivery driver was nice and had a great attitude. Very impressed so far. Will update review once I have it up and running with power going to it.


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Barefoot Spas Customer Service

Rating:

Reviewed by: Olivia from Springfield, MO
November 9th, 2019
Rating: 5.0
Barefoot Spas 77NM Review
Barefoot Spas Customer Service

The Barefoot Spas customer service was sub standard for us at first, but just recently, we’ve changed our opinion. This is the reason I am writing this review. The delivery of my new hot tub was delayed several days due to a broken down truck. We COMPLETELY understand things like this happen, we just expected updates on the shipment which we never got. It wasn’t until the day before delivery I got a call to schedule the time for the delivery guy to come out to the house with the spa. This is the part we were not impressed with, but since then the service has been good. They are prompt in returning my calls or messages I submit on their website; sometimes immediately. This is our first hot tub so we’ve had a lot of questions regarding set up and maintenance. I spoke with a girl named Joan who works at the barefoot spas factory. She has been very helpful and patient.


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