July 7th, 2021
We had to go through a process to get it fixed. It was a couple calls, sending pictures, filling out a form, and also being home for the guy to come and out do that patch repair. There was a scheduling mistake that was a little annoying, but overall, it was a reasonable process to go through. The tech was nice, and even gave us some advice on a few other things regarding the hot tub and the cover. The nice thing is, we still have three years left (3 of 5) on the parts warranty so we are good to go for a while longer in the event that something happens.
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