I had an issue with the delivery at first, but we got it worked out. I had to have the spa sit in my drive for a few days before they could get it done. The issue was it wouldn’t fit through my arch gateway. It had to go on it’s side to go through the gate, and it was too tall to fit through without hitting the arch. They had to bring it around the side of the house from the vacant lot next door. They needed special equipment for this., and thats why I had to wait the extra time with the hot tub sitting in my drive. Even though I was not all that happy at first about having to wait. I’m glad they did the right thing and came back to make it happen. In the end, they completed the service I paid for, and went out of their way. I can’t be but so mad about that. I haven’t hooked it up yet, but if its all its made out to be, I’m sure it’ll be a game changer for my wife and her arthritis.