The Barefoot Spas customer service was sub standard for us at first, but just recently, we’ve changed our opinion. This is the reason I am writing this review. The delivery of my new hot tub was delayed several days due to a broken down truck. We COMPLETELY understand things like this happen, we just expected updates on the shipment which we never got. It wasn’t until the day before delivery I got a call to schedule the time for the delivery guy to come out to the house with the spa. This is the part we were not impressed with, but since then the service has been good. They are prompt in returning my calls or messages I submit on their website; sometimes immediately. This is our first hot tub so we’ve had a lot of questions regarding set up and maintenance. I spoke with a girl named Joan who works at the barefoot spas factory. She has been very helpful and patient.