My brand new barefoot spa was delivered and set up with a defective pump motor. The replacement was installed last week, and works fine now. It was covered under warranty, but this should not have been an issue at all with a brand new hot tub i only used for 2 weeks, and I am not happy at all. I had a pre-owned hot tub at my old house and never had a problem with it. Here I am spending a lot of money on a premium hot tub brand new only to have this issue. I am happy I was able to get everything resolved but it was a lot of hassle.