I bought a Barefoot spa that had a faulty keypad. They sent a guy out to look at it twice. Finally, they sent the part to me, and the guy came back out…again to put it in. All considered, the process went smoothly, and did not take long. I got the part two days after the factory shipped it, and the guy was out here next day to do the work. I’m happy with this. I had a warranty repair on my fridge that took over 2 months! I figured this warranted a review as a thank you for good work completed.