Barefoot Spas is one of the most unreliable companies ever. I ordered a hot tub from their factory, and they promised they would have it to me in 6-8 weeks. Every time I’ve ordered something like this, it never takes as long as they say it will. When I ordered my custom closet, they said 4-6 weeks, and it only took 3 weeks, so why did it take 8 weeks to get my hot tub?!!!

I was very disappointed with Barefoot Spas. I had a family reunion planned at my house, and used this as a deadline. I wanted to enjoy the hot tub with my entire family. It would’ve been a huge hit, I know it. We had almost 20 people here, and the spa would’ve gotten tons of use, but those plans fell short because the spa took 2 days before 8 weeks to get here!!!! I’m never doing business with Barefoot Spas again.

The worst part is, I called almost every week for an update, and every time they assured me, that the hot tub was right on schedule for the time they quoted. I can’t believe it actually took as long as they said. That never happens. The customer service is horrible. All I asked is for them to give me an update on my order. Cant they do this every day? I want an update every day on the progress. Did they give it to me?? No they did not! I invested a lot of money, and was very thorough, and called them I don’t know how many times, and still the spa showed up two days before the maximum time allowance! If you’re on a tight schedule (who isn’t these days?), then do not deal with these people! When I pay this kind of money for something, I expect it to be delivered well before the maximum time allowance at time of purchase!!!