We liked barefoot spas reviews and warranty information, etc. We look at reviews and figure there has to be some bad ones in the mix. With barefoot we didn’t find a lot of bad ones, and for the ones we found, the company responded and resolved the issues. We are big in to quality customer service, and we don’t buy any product where we cant verify the level of quality in that area.

We haven’t had to deal with barefoot spa customer service much as of yet. We’ve had our spa for about 2 years. I can tell you the spa itself, barefoot spa 77nm model has worked great for us. It’s our 2nd hot tub we’ve had. The first one we got at out old place, was a starter “plug n play” 110v unit. The 77nm was a nice upgrade in terms of the water massage, comfort of seating, and most importantly, the lower maintenance involved with this one has been very nice. We are quite happy with barefoot spas. Again, we haven’t had to deal with customer service much because we haven’t had any issues, but I researched a lot before I bought it, and I was satisfied with the level and quality of the service from other barefoot spa owners on the online forums.