I don’t know if this is a warranty issue, but one of my jets already broke. I’ve only had the spa for 3 weeks. Not happy about that. I called the service tech on the phone, and first he said it’s my water causing the jet to break, didn’t even listen to me, and told me to drain the spa and start over. I had to raise my voice a little for him to understand what I was saying. I’ve worked in customer service before, and I know how it is. People complain, I get it, but you have to listen too! A girl at the same place called me back later in the day, and it looks like it is a defective jet. Well, I would hope so! I’ve owned the thing less than a month! They said they’re sending out a new jet tomorrow, and I should get tracking info. We’ll see if it gets here…