I was very disappointed with Barefoot Spas. I had a family reunion planned at my house, and used this as a deadline. I wanted to enjoy the hot tub with my entire family. It would’ve been a huge hit, I know it. We had almost 20 people here, and the spa would’ve gotten tons of use, but those plans fell short because the spa took 2 days before 8 weeks to get here!!!! I’m never doing business with Barefoot Spas again.

The worst part is, I called almost every week for an update, and every time they assured me, that the hot tub was right on schedule for the time they quoted. I can’t believe it actually took as long as they said. That never happens. The customer service is horrible. All I asked is for them to give me an update on my order. Cant they do this every day? I want an update every day on the progress. Did they give it to me?? No they did not! I invested a lot of money, and was very thorough, and called them I don’t know how many times, and still the spa showed up two days before the maximum time allowance! If you’re on a tight schedule (who isn’t these days?), then do not deal with these people! When I pay this kind of money for something, I expect it to be delivered well before the maximum time allowance at time of purchase!!!

We got the Barefoot Spas PL8 and it fits great in our backyard patio. However, a few things have happened with the spa itself. The first thing was the screw for the siding stripped almost immediately. I have never seen screws strip so easily. I had to remove the siding 5 or 6 times because I had some problems when I first got it because I filled it the wrong way and got an airlock in my pump.

Also, the cover flies off the hot tub like it has wings unless you strap it down. We have a strong wind come though from time to time. It does not say to lock the cover in the owner’s manual. (I read the whole thing), and I figured since the cover does have some weight to it that it wouldn’t take off in the air. Turns out I was wrong. I had no warning of this. A little heads up would’ve helped!